Frequently Asked Questions

HealthSpot is an online pharmacy and wellness store at Madonna House, Westlands, Nairobi. We sell vitamins, supplements and wellness products, prescription medicines (supplied only after our pharmacist checks a valid prescription) and professional aesthetics products, with delivery across Kenya. More about us.

Supplement and wellness brands include Holland & Barrett, Igennus, Time Health, FutureYou Cambridge, Prime Fifty and Wellbeing Nutrition, plus prescription medicines and professional aesthetics brands. See all our brands.

Monday to Saturday, 7am to 7pm. Sunday: special orders only. You can order online at any time.

WhatsApp or call 0748 173 823, or email healthspotkenya@gmail.com. You can also use our Contact page.

Yes. Our registered pharmacist and nutritionist offer free consultations by phone or WhatsApp (0748 173 823). We don't diagnose through chat; some questions need a doctor.

Yes. Prescription-only medicines are supplied only after our registered pharmacist has checked a valid prescription from a licensed prescriber and confirmed the medicine is safe for you.

Open the product, choose the strength on your prescription and tap Buy now on WhatsApp. Send a clear photo of your prescription in the same chat (0748 173 823). Our pharmacist checks it, confirms the price, and only then do you pay.

Only after our pharmacist has approved your prescription. If it can't be approved, you pay nothing and our pharmacist will explain why and what to do next.

Speak to your doctor, or request a prescription review. For weight management, our Weight Management service can support you with nutrition and lifestyle.

Browse by category or health condition from the menu, search by product or ingredient name, or see our full range. If you can't find what you need, contact us and we'll check for you.

Each product page shows whether it's in stock or sold out. Stock can change between browsing and ordering, so contact us if you need confirmation before you order.

Product pages include the manufacturer's directions. Always read the label or patient leaflet before use. Product information on HealthSpot doesn't replace advice from a qualified healthcare professional.

Check the packaging, seals, batch number and expiry date. If anything looks wrong, contact us straight away with your order details and photos.

Choose your product, add it to your cart and go through checkout. Prescription medicines are ordered on WhatsApp instead (see Prescription Medicines above).

Yes. Message us on 0748 173 823 for help with product questions and ordering.

M-Pesa, card or cash on delivery. The options available for your order are shown at checkout. Insurance payments are coming soon.

Contact us as soon as possible on WhatsApp or email. If your order hasn't been dispatched we'll do our best to help, but changes can't always be guaranteed.

You'll see an order confirmation after checkout, and a confirmation is sent to the contact details you provided. If you're unsure, contact us.

Free standard delivery anywhere in Kenya on orders of KSh 3,000 or more. Below KSh 3,000, standard delivery is KSh 400. Nairobi express is KSh 400.

Standard delivery: Nairobi and major towns within 24 to 36 hours; other towns 2 to 3 working days. Nairobi express: within 90 minutes for orders placed Monday to Saturday, 8am to 6pm.

Yes, free of charge from Madonna House, Westlands. Choose Pickup at checkout; your order is usually ready within 2 hours and we'll message you when it is. Open Monday to Saturday, 7am to 7pm.

Prescription items are dispatched or released for collection only after our pharmacist has approved your prescription.

Contact us any time on WhatsApp and we'll update you on your delivery. Signed-in customers can also see their orders in their account.

Yes. Enter the recipient's details at checkout and make sure they're available to receive the order.

Returns are handled under our Returns & Refund Policy. Please read it, or contact us if anything is unclear.

View returns policy

Contact us as soon as possible after delivery with your order details and clear photos of the product and packaging. We'll review it and advise you on the next steps.

Return eligibility depends on the product and its condition, under our Returns & Refund Policy. For medicines, supplements and personal-care products, please contact us before sending anything back.

No. Always read the label or leaflet and follow the directions. If you are pregnant, breastfeeding, taking medication or managing a medical condition, speak to our pharmacist or your doctor first.

No. Our pharmacist and nutritionist can give product and wellness guidance, but we don't diagnose through chat and we don't replace a consultation with a doctor.

Some supplements can interact with medicines or may not suit certain health conditions. If you take medication or have a medical condition, speak to our pharmacist or your doctor before starting a new supplement.

No. Food supplements are not medicines and should not replace a varied, balanced diet and a healthy lifestyle. Prescription medicines on HealthSpot are clearly marked Prescription only and are supplied only after pharmacist approval.

Yes. We help with business and wholesale enquiries for selected products, including for pharmacies, clinics and practitioners.

WhatsApp 0748 173 823 or email healthspotkenya@gmail.com. Tell us which products you're interested in, the quantities you need and any other requirements.